It’s a difficult balancing act between providing good after-sales service and being so generous that you lose money. Whether it’s a piece of kit you have supplied, or some work you have done, it’s very easy for a warranty claim to leave you carrying out work which you really should be charging for or that a supplier should be replacing, or is not yours but a forgery from another country. But you want to avoid any arguments or confrontation.
With our Flexi-Tag you, and your customer, can easily see whether a warranty exists.
With a simple scan of the tag with your phone you can [o[ the code into an e-mail or text message and send it to your office for checking.
When you complete some work or supplier some kit, peel off an NFC Flexi-Tag sticker and glue to the item. Use your phone to scan the tag and send the ID code by e-mail or text message to your office. When the office creates the invoice, they can include the NFC ID code and details of the warranty. Plus you can enter the ID code into a suitable field in your sales ledger so it’s easy to search and check for the existence of warranties and their terms.
If you buy a piece of kit, fit the NFC Flexi-Tag to it and enter the ID Code and warranty details into your purchase ledger.
By including warranty conditions and the presence of the Flexi-Tag within your sales invoices your customer knows exactly where they stand so any future questions about warranty work can be easily solved to the satisfaction of both parties.
As a back-up we keep a database of the all Flexi-Tag ID codes that have been made and the companies they have been supplied to.
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